Conflicts or issues to be handled in the following process:

·         Parents presents conflict or issue to manager

·         Manager presents conflict or issue to Division Manager

·         Division Manager will present conflict or issue to conflict/issue committee

·         The committee will either present the conflict or issue to the board of directors at the next meeting or respond through the preceding process back to originator.

Note: There will be no direct communication on any issue or conflict on a one on one basis with a division manager or board member, if this chain of communication is broken then the issue will be dropped. (Only exception to this will be on a complaint or issue with a Manager of a team, at this time a parent may reach out to the Division Manager in writing directly)